Root Cause Analysis

31 JANUARY – 1 FEBRUARY, CIA, LONDON

This course examines the common pitfalls encountered in problem solving and shows how to avoid them. Building on this knowledge delegates will learn how to define any event-based problem and use a simple four step process to develop a causal understanding and identify solutions.

The course also covers gathering evidence, interviewing and facilitating RCA with a team of participants. There are many “hands on” exercises that allow participants to apply RCA methods to real problems. At the end of the course delegates will be able to:

  • Perform an RCA
  • Facilitate an RCA by leading a team of participants
  • Identify effective solutions to event based problems
  • Prepare a final RCA report
  • Effectively communicate RCA findings

Delegates will receive a full manual, copy of Dean Gano’s book “Apollo Root Cause Analysis” as well as a copy of RealityCharting software, which alone is worth the course fee. events@cia.org.uk

 

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