Root Cause Analysis
31 JANUARY – 1 FEBRUARY, CIA, LONDON
This course examines the common pitfalls encountered in problem solving and shows how to avoid them. Building on this knowledge delegates will learn how to define any event-based problem and use a simple four step process to develop a causal understanding and identify solutions.
The course also covers gathering evidence, interviewing and facilitating RCA with a team of participants. There are many “hands on” exercises that allow participants to apply RCA methods to real problems. At the end of the course delegates will be able to:
- Perform an RCA
- Facilitate an RCA by leading a team of participants
- Identify effective solutions to event based problems
- Prepare a final RCA report
- Effectively communicate RCA findings
Delegates will receive a full manual, copy of Dean Gano’s book “Apollo Root Cause Analysis” as well as a copy of RealityCharting software, which alone is worth the course fee. events@cia.org.uk
