How to Design and implement a Balanced Scorecard
31st January 2012, Warrington
Improve the way you manage your organisation and track how you are performing against your strategic goals.
Many organisations have lots of measures to monitor financial performance, particularly during an economic recession. But, when you think about it, indicators such as turnover and profit are outcomes of decisions and activity which took place months or even years ago and are conditioned by satisfaction levels of key stakeholders such as customers and employees. Do you have the right balance of ‘leading’ and ‘lagging’ indicators ? Do your measures cater for the interests of all stakeholders ?